Introduction to TEM Automation

The main reason why companies utilize Telecom Expense Management is to help control expenses and manage the telecom portion of their IT budget. In the past 10 years, corporate telecommunications spending has risen from being stratified as number 10 to number five in the hierarchy of budgeted items, and telecommunications spending is expected to grow even more in the coming years. TEM cannot stem the tide; however, it can help manage the costs, which can lead to controllable growth within the budget.

With TEM, you can easily see how much money is being spent on your telecom services. This allows you to make smarter decisions about how much money should be spent on these services by allowing you to determine whether or not they are providing a positive return on investment (ROI).

Another key value is automating manual tasks. Business owners are sometimes hesitant to use automated systems for telecommunications services because they believe their processes are too complex. However, by streamlining routine day-to-day tasks with automated workflows, adding an automated telecom expense management system to your existing enterprise platform can increase efficiency and speed up work.

IT and Finance Leader's Complete 2022 Guide


Top 5 benefits of switching to an automated system:

1 – Decreased Number of Tickets

Your employees who need access to devices to do their jobs can solve many problems themselves with the help of an automated system. Despite the fact that some tickets may require special assistance, the likelihood is that a large majority of tickets can be handled without the assistance of an IT employee. Through the ServiceNow platform, you can handle tickets through self-service. Any requests requiring action from a telecom provider will be fulfilled by brightfin after they go through a standard approval workflow. Based on our experience, we can eliminate around 75 percent of the telecom-related helpdesk tickets your team is currently handling.

2- Free Up Your Employees’ Time

We know that your business relies on the technology that supports it. You need to make sure your employees have the tools they need to do their jobs well, but you also want to keep an eye on costs.

As more organizations rely on remote teams, managing all of the technology can be a real burden for IT. A large number of tasks that can be performed manually can also be automated, including the management of invoices. These routine tasks could be taking up valuable time, and your employees could be spending that time working on projects that demand their full attention or creativity instead.

A few of the tasks that brightfin can help with are expenses optimization, invoice processing, audits, expense allocation and order fulfillment.

3- Eliminate Human Error

It is not uncommon for employees and customers to experience major headaches due to mistakes during simple tasks. With automated systems, human error can be eliminated, work can be made consistent, and the likelihood of having to redo work is reduced. The same applies to errors made on the carrier’s end as well as those on the business side. Enterprise customers send email or phone requests to carrier reps about 60 percent of the time. These changes must be manually entered into the carrier’s system by the reps. Extra work and errors are created as a result.

Additionally, it is becoming a known trend, that Telecom operators face numerous competitors in order to reach the same target audience. Furthermore, the industry’s high overhead expenses make survival even more difficult. As a result, Communication Service Providers (CSPs) need to automate data collection and improve business margins in order to reduce costs. Using automated processes can help organizations stay ahead of and anticipate problems that make it possible to resolve them before they negatively impact customers.

4 – Collect Data

brightfin gives organizations the savings and insights they need through global transparency into their telecom contracts, invoices, inventory, and vendors.

Our platform takes the manual effort out of managing your voice & network services, viewing it as an ecosystem where data easily flows from point to point. We do this with an easy-to-adopt UI that gives IT teams full control over all aspects of expense management. brightfin automates manual processes, integrates with key enterprise applications and telecom providers, and is designed to integrate with key ITSMs like ServiceNow.

5 – Reduce Costs

By automating onboarding and offboarding processes, you can reduce costs as well as maximize productivity, while minimizing support costs. Automation allows more work to be accomplished faster and more accurately than when a person manages it.

While telecommunications needs vary across industries, brightfin is an industry-leading platform that can help manage telecommunications tasks, improve employee satisfaction, and significantly shorten process times. Get in touch with us today to learn more about how we can help you manage your telecom expenses.