Is your ServiceNow CMDB missing key asset data?
When asset data is scattered across multiple platforms, ServiceNow workflows can suffer from inconsistent and incomplete information. Fragmented records force IT teams to navigate multiple systems to piece together accurate asset details, leading to delays in incident resolution, change management, and asset tracking. Inaccurate data hampers critical processes—making it difficult to maintain reliable CMDB records, ensure compliance, and execute efficient service delivery. This disjointed information flow not only slows down operational responsiveness but also complicates decision-making, ultimately impacting the overall effectiveness of asset management across your IT infrastructure.
Brightfin Sync connects the dots
- Real-Time Sync for Accuracy – Automatically sync laptops, mobile devices, and software into ServiceNow’s CMDB.
- Seamless Integration – Works natively with Workspace ONE, Intune, MaaS360, and more.
- Eliminate Duplicates – Clean, enriched asset data with detailed attributes like device name, model, and OS.
- Empower IT Teams – Reduce manual data entry, enhance ITSM workflows, and maintain a trusted single source of truth
Effortless Setup in 3 Steps
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Connect ServiceNow with UEM providers.
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Configure data sync for computers, mobile devices, and software.
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Automate synchronization and track real-time status in ServiceNow.
See how Brightfin Sync can help you!
Key Features of Brightfin Sync
- ServiceNow Workflows with UEM Asset Data: Seamlessly embed critical asset information from multiple UEM systems into your ServiceNow environment, creating a reliable single source of truth for ITOM, ITAM, and HAM processes.
- Automated Data Synchronization: Keep asset records for laptops, mobile devices, tablets, and software continuously updated through hands-free automation, reducing manual intervention.
- Accurate Asset Tracking: Consolidate data from various UEM platforms to deliver real-time visibility across your organization, ensuring precision in asset management.
- Enhanced Compliance & Security: Enforce robust quality assurance standards and manage device functionalities—such as restricting photo capture in sensitive areas unless confirmed by geolocation—to support stringent compliance and security protocols.
See every device and app through a single, attested source of truth
Brightfin Sync comes with a Quokka‑powered Software Attestation Dashboard built directly into ServiceNow. The moment data lands in the CMDB, Quokka analyzes each application, assigns an objective vulnerability score, and feeds the results back to Brightfin Sync
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Automated vulnerability scoring – Quokka analysis runs on every sync cycle and on‑demand, updating scores and risk details in near‑real time.
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Drill‑downs that matter – Jump from an app’s score to the exact devices it’s installed on, complete with related software attestations for audit trails.
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Policy‑driven tasks – Low‑scoring apps automatically generate attestation tasks, routing remediation into your existing ServiceNow workflows.
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Audit‑ready history – Every attestation is versioned; previous results are archived so you can prove due diligence during compliance reviews.
Trusted by leading companies globally
How Siemens Brought Order & Accuracy to 160k+ Mobile Devices in ServiceNow
A global workforce of 300,000 employees meant mountains of carrier data, region-specific portals, and manual processes. Siemens chose Brightfin’s two newest ServiceNow-native apps to regain control:
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Brightfin Sync — automatically writes clean, duplicate-free asset records into native CMDB tables, giving IT a single source of truth and the foundation for AI-driven automation.
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Brightfin Order — unifies device procurement in one self-service catalog, streamlining approvals and fulfillment for 285,000+ requesters worldwide.
Business impact
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Up-to-date inventory across 160k+ devices, powering reliable reporting and AI initiatives
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Faster, policy-compliant device fulfillment with fewer IT touchpoints
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Lower operational cost and stronger vendor accountability through complete lifecycle visibility