[2:30 video] The value of integrating IT invoice data with ITSM data
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brightfin is the only TEM provider that is Built on Now
The desire for companies to leverage their existing ITSM platform to manage TEM has led a number of legacy providers to build integrations with ServiceNow. These integrations vary in functionality and depth, but only brightfin has the prestigious ServiceNow designation, “Built on Now.”
Certified Integrations vs. Built on Now
The main difference between integrations and “Built on Now” is that integrations rely on external services that could experience problems at any time and cause downtime. In addition, there is always the risk that the integration, which is normally driven by APIs, also experiences problems.
Existing TEM integrations are limited to simple device and service ordering from within ServiceNow, which put them at risk for fault or disruption of service.
brightfin is the only TEM provider with a Built on Now app.
“An integration that relies on an external service may go offline if that service is down. Or, a custom application may be processing some data externally to ServiceNow and then bringing that data into ServiceNow subsequent to that processing – if that external processing has an error, goes offline, or is impacted by a different process the ServiceNow user may be in the dark as to what has happened. With BuiltOnNow applications, these problems are not possible, as the primary business logic, functionality and user experience is driven through the Now Platform.”
Global Lead ISV Advisory Solutions Architect, ServiceNow
brightfin
(Built on Now)
TEM with “Certified” app
Other TEMs
brightfin
(Built on Now)
TEM with “Certified” app
Other TEMs
Invoice data stored inside of ServiceNow
Ability to sync fields like tickets and incidents to ServiceNow
Self-service portals inside of ServiceNow
Singular platform for all IT expense data (mobile, fixed & cloud)
Most TEM providers have acquired different software companies over the years, leaving customers with a fragmented experience using different pieces of software for various expenses. With brightfin, everything is built on one platform, which allows senior IT and Finance leaders to get full visibility of IT expenses, allocations, and more.
1 unified platform Built on Now
Multiple platforms where data is fragmented
Multiple platforms where data is fragmented
IT Finance Management (ITFM) capabilities
With the growing complexity of technology, many organizations are challenged with IT Finance Management costs that are scattered in multiple systems. Further, these various systems often measure costs in different ways.
brightfin centralizes data through automated processes to provide a complete picture of the total cost and value of IT services including allocations and charge backs.
Some ITFM capabilities in different platforms, but no consolidated views or capabilities.
Some ITFM capabilities in different platforms, but no consolidated views or capabilities.
Advanced workflow engine
Many TEMs say they have automated workflows to help you improve efficiency. But when you really dig in, you find that creating custom actions based on your business needs are not possible.
Because brightfin is built on one platform natively integrated with your ITSM, we help you create advanced workflows without the constraints you face today.
Limited workflows due to disparate platforms
Limited workflows due to disparate platforms
World-class security
When a software company codes its platform from scratch, they face the incredible challenge of ensuring that no one can hack in and expose data. With every new software push comes the added weight of quality assurance, testing, debugging, and re-checking everything for security vulnerabilities.
Because brightfin uses ServiceNow as its foundation, it inherits the rigid security tactics of a publicly-traded, industry-leading company. brightfin is rigorously tested by ServiceNow and has been proven to meet their strict security and performance best practices.
Limited by internal quality assurance and security testing
Limited by internal quality assurance and security testing
Download the guide, including:
- The challenges with IT invoice automation
- How to see your IT spend in consolidated dashboards
- The spectrum of ServiceNow apps
- Unifying mobile, fixed, and cloud spend
- Self-service portals in ServiceNow
- And more
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Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from brightfin. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Managed Mobility Services, Global, Katja Ruud, Leif-Olof Wallin, Alexandra Chavez,16th May 2022.