PDF guide about brightfin Built on ServiceNow
brightfin is Built on Now

brightfin is the only TEM provider allowing you to optimize IT invoices inside of ServiceNow

By storing your IT invoices directly inside of ServiceNow, you’ll unlock:

  • IT budget savings
  • easy cost allocations
  • unified dashboards of all IT spend
  • out-of-the-box workflows
  • self-service portals
  • and much more

[2:30 video] The value of integrating IT invoice data with ITSM data

video: brightfin is Built on ServiceNow
TEM services built on ServiceNow

brightfin is the only TEM provider that is Built on Now

The desire for companies to leverage their existing ITSM platform to manage TEM has led a number of legacy providers to build integrations with ServiceNow. These integrations vary in functionality and depth, but only brightfin has the prestigious ServiceNow designation, “Built on Now.”

Jim Le Built on Now

Certified Integrations vs. Built on Now

The main difference between integrations and “Built on Now” is that integrations rely on external services that could experience problems at any time and cause downtime. In addition, there is always the risk that the integration, which is normally driven by APIs, also experiences problems.

Existing TEM integrations are limited to simple device and service ordering from within ServiceNow, which put them at risk for fault or disruption of service.

brightfin is the only TEM provider with a Built on Now app.

Certified App versus Built on Now - ServiceNow

“An integration that relies on an external service may go offline if that service is down. Or, a custom application may be processing some data externally to ServiceNow and then bringing that data into ServiceNow subsequent to that processing – if that external processing has an error, goes offline, or is impacted by a different process the ServiceNow user may be in the dark as to what has happened. With BuiltOnNow applications, these problems are not possible, as the primary business logic, functionality and user experience is driven through the Now Platform.”

David Gatley Global Lead ISV Advisory Solutions Architect, ServiceNow

brightfin

(Built on Now)

TEM with “Certified” app

Other TEMs

brightfin

(Built on Now)

TEM with “Certified” app

Other TEMs

Invoice data stored inside of ServiceNow

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Ability to sync fields like tickets and incidents to ServiceNow

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Self-service portals inside of ServiceNow

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Singular platform for all IT expense data (mobile, fixed & cloud)

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Most TEM providers have acquired different software companies over the years, leaving customers with a fragmented experience using different pieces of software for various expenses.  With brightfin, everything is built on one platform, which allows senior IT and Finance leaders to get full visibility of IT expenses, allocations, and more.

1 unified platform Built on Now

Multiple platforms where data is fragmented

Multiple platforms where data is fragmented

IT Finance Management (ITFM) capabilities

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With the growing complexity of technology, many organizations are challenged with IT Finance Management costs that are scattered in multiple systems. Further, these various systems often measure costs in different ways.

brightfin centralizes data through automated processes to provide a complete picture of the total cost and value of IT services including allocations and charge backs.

Some ITFM capabilities in different platforms, but no consolidated views or capabilities.

Some ITFM capabilities in different platforms, but no consolidated views or capabilities.

Advanced workflow engine

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Many TEMs say they have automated workflows to help you improve efficiency. But when you really dig in, you find that creating custom actions based on your business needs are not possible. 

Because brightfin is built on one platform natively integrated with your ITSM, we help you create advanced workflows without the constraints you face today.

Limited workflows due to disparate platforms

Limited workflows due to disparate platforms

World-class security

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When a software company codes its platform from scratch, they face the incredible challenge of ensuring that no one can hack in and expose data. With every new software push comes the added weight of quality assurance, testing, debugging, and re-checking everything for security vulnerabilities.

Because brightfin uses ServiceNow as its foundation, it inherits the rigid security tactics of a publicly-traded, industry-leading company. brightfin is rigorously tested by ServiceNow and has been proven to meet their strict security and performance best practices.

Limited by internal quality assurance and security testing

Limited by internal quality assurance and security testing

Integrate IT expenses with ServiceNow

Download the guide, including:

  • The challenges with IT invoice automation
  • How to see your IT spend in consolidated dashboards
  • The spectrum of ServiceNow apps
  • Unifying mobile, fixed, and cloud spend
  • Self-service portals in ServiceNow
  • And more

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