Managed Mobility Services Inside ServiceNow

Recognized by Gartner® as a Visionary in the 2023 Magic Quadrant for Managed Mobility Services

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Dashboards of mobile spend, inventory, and more – all inside of ServiceNow 

  • Reduce spend across your mobile environment
  • Gain transparency of mobile investments, invoices, and contracts
  • Improve efficiency through digital workflows and automations
  • Allocate costs to the right places
mobile carrier cost optimization savings

Save money and time with automated workflows

brightfin provides multiple ways to save money and drive ROI:

  • Identify unused services, devices, and plans
  • Dispute management services to help recover funds
  • Reduce costs by gaining full transparency and control of your carriers and managed service providers
  • Allocate mobile expenses to the right place to understand which departments are driving IT spend

eBonding and Mobile Procurement in ServiceNow

brightfin leverages API-enabled eBonding for wireless order fulfillment. This means the highest order accuracy, on time SLAs, and happier end users:

  • Fast and accurate electronic transmission of supported order types to Carriers’ portals
  • Rapid processing of eBonded orders within minutes
  • Automated system-generated notifications to users (including managers and admins).
  • Instant notifications for events such as ‘order submitted successfully’ and ‘order approved’.
  • System-generated notifications keep users informed at every step of the process

Secure, self-service portals inside of ServiceNow

When a team member needs help with their mobile device, we help you deliver an experience they’ll rave about. Simple, easy-to-use self-service portals right inside of ServiceNow means no extra training is required. New orders, upgrades, plan changes, and more – all with configurable rules according to your policies.


brightfin UEM user portal

Full lifecycle management and help desk support

  • Procurement, staging, deployment, exchange, recovery, and recycling of mobile devices
  • Around-the-clock help desk support for your mobile devices
  • Exchange mobile devices and get money back for outdated devices

Frequently asked questions about mobile expense management

Is the number of corporate mobile devices increasing?

Yes, corporate-issued mobile devices and machine-to-machine devices are increasing in corporations across the globe. With over 75 billion connected devices by 2025 and a rapid trend toward remote work, companies are challenged with managing mobile assets, properly allocating expenses, and optimizing spend. The brightfin platform makes it simple for you to understand your mobile environment and take meaningful actions to save your organization money.

How can I automate payment of mobile invoices?

When it comes to paying invoices, brightfin’s automatic bill pay solution determines the preferred payment methods and authentication requirements of suppliers for seamless payments. Our bill pay customers free up more IT resources and avoid late payments / service interruptions while protecting your data with fully encrypted payments, redundancies, and enterprise-level security. Learn more about mobile device bill pay.

How to do mobile asset management in ServiceNow?

brightfin delivers a centralized portal to manage mobile assets and services across all carriers, geographies, and business units with role-based access for admins, managers, and users. You organization will gain controlled but accessible visibility to the appropriate stakeholders for processes, analytics, and self-service enablement.

Can I integrate my UEMs with brightfin?

Yes, with brightfin, you can integrate one or more Unified Endpoint Management (UEM) platforms into ServiceNow. Seamlessly integrate UEM asset inventories and actions from the leading providers to enable end-to-end asset management – all done without any manual work or swivel-chairing between your ITSM, UEM, and expense management solutions.

  • Event-based or scheduled syncs to capture changes to a specific device
  • Partial syncs to capture continuous changes in your inventory for accuracy and to identify new devices that may have been ordered out of process
  • Whole inventory syncs to reconcile the entirety of your device inventory

Learn more about integrating UEM with ServiceNow.

How does brightfin improve mobile process efficiency?

brightfin empowers you to efficiently manage your carriers, plans, usage, and invoices while continuing to provide exceptional service to your employees.

Identify unused services

Our automated dashboard allows you to identify unused services, overages, and plan fit problems with actionability to generate savings. With brightfin, you’ll be ready for new mobile devices as they become part of standard business operations (wearables, IoT, laptops/PC’s) and plan for increases to voice and data needs.

Spotting trends

Easily spot trends, perform MACDs, and offer self-service to users with automation instead of tying up valuable resources with live help. Automating mundane, repetitive tasks like order fulfillment, invoice processing, and cost optimizations with digital workflows saves time that can be better invested in business-critical tasks.

How to manage mobile invoices and contracts in ServiceNow?

With brightfin, invoice processing is transformed from a high-touch headache to a no-touch process with automated reconciliations. Import contracts into a single system of record to track associated invoices, audits, and disputes to make sure you get the most from your mobile providers.

How do I audit mobile invoices in ServiceNow?

brightfin automatically audits invoices with configurable audit rules built natively in ServiceNow. Get the most out of carriers with a holistic portal to create, track, and close disputes with carriers. Plus, you can rest easy knowing that industry-leading subject matter experts are carrying out your audits, backed by years of relevant experience.

What does Built on Now mean?

brightfin is Built on Now (ServiceNow). We make it simple to manage your mobile expenses on the platform that’s already at the heart of your business. As the second most downloaded app on ServiceNow, we integrate service providers, UEMs, and managed service partners to enable the holistic management of technology expenses from within ServiceNow. 

We also offer a full-fledged platform for clients that do not utilize ServiceNow.

Does brightfin help with mobile device security?

Yes, the brightfin platform helps your organization become more secure in two key ways:

  1. Natively store mobile carrier invoices inside of ServiceNow with the rigid security tactics of a publicly-traded, industry-leading company
  2. Integrate multiple UEMs into ServiceNow for increased security and less swivel-chairing

“We were losing track of inventory and paying for tablets we couldn’t find. Ultimately, we were losing time through the day-to-day management of devices. We brought in brightfin and just this year, we saved $300,000 in hard costs. brightfin did an awesome job, and I’m very proud to work with them.”

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Ready to see how we can simplify mobile expense management and provide actionable visibility?

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Managed Mobility Services, Global, 31 July 2023, Katja Ruud, et. Al.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from brightfin.

GARTNER is a registered trademark and service mark, Peer Insights and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.