There are tremendous benefits to bringing mobile, telecom, and cloud invoices directly inside ServiceNow
- IT budget savings
- easy cost allocations
- unified dashboards of all IT spend
- out-of-the-box workflows
- self-service portals
- and much more
Trusted by industry leading companies like:
“brightfin and ServiceNow gave us complete mobile transparency, allowing us to streamline internal tasks and shut down several legacy systems to substantially reduce operating costs.”IT Services Director
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Frequently asked questions:
What is a TEM solution?
TEM solutions collect telecom and mobile invoices, audit contracts, and negotiate with vendors. Perhaps the most important aspect of telecom expense management is its ability to proactively reduce expenses. This is accomplished by providing companies better control of their fixed-line phones, voice, and data services.
With better visualization of data and better tracking of providers, it’s that much easier to pinpoint strategies to reduce costs. It’s also easier to introduce new efficiencies, as all the elements of the management system work together. This makes validation and optimization, including ensuring providers are charging at their contracted rates, a streamlined and organized process.
TEMs collect information from telecom and mobile invoices to bring highly detailed voice and network expense information together with automated solutions for reporting, analytics, chargebacks, and more to help organizations, gain visibility, save time, and reduce costs.
If you want to dig deeper into how TEMs work, check out this video:
What information can TEMs provide?
Insight into inventory, contract conditions, and details like minimum spend commitments or volume commitments, rate guides, change management, and IT financial data so business leaders can answer the tough questions like:
- What assets do we own and where are they?
- Which invoices have we paid?
- Are we paying the right amount?
- Could we be spending less?
- How much should we budget for next year?
Additionally, TEMs like brightfin help with managing the full lifecycle of your devices.
Here’s a 30 second video about device lifecycle management:
What makes brightfin unique among TEMs?
We understand the pain of working with lackluster Telecom Expense Management (TEM) and Digital Workplace solutions. Systems are cobbled together, people don’t do what they say they will, SLAs are rarely met, and you can’t get answers when you need them. Not with brightfin.
- One singular platform for mobile, fixed, and cloud expenses
- Expert advice the moment you need it
- SLAs achieved
- Natively built on ServiceNow
Here’s a 30 second video from our why brightfin page that sums it up:
What resources can I download during my research phase?
We have plenty of resources that will help you research which TEM and Digital Workplace Management provider is right for you. If you’re a ServiceNow customer, make sure to check out the below video to see the value of natively storing IT invoice data inside of ServiceNow.
Guides, case studies, and more
Here are a few links to resources that our customers find very helpful:
- Gartner Magic Quadrant: Managed Mobility Services
- Our 50-page guide to automating, optimizing & evaluating your IT spend (featuring industry experts)
- How Siemens used brightfin and ServiceNow to save money and streamline workflows
- A global law practice uses brightfin to save $500k annually
- VITAS reduced the amount of time IT spend onboarding new employees from 23 hours to just one
What's the difference between a native ServiceNow application and an integration?
The desire for companies to leverage their existing ITSM platform to manage TEM has led a number of legacy providers to build integrations with ServiceNow. These integrations vary in functionality and depth, but only brightfin is natively built on ServiceNow.
Hear it from ServiceNow: the benefits of native applications
Dave Cosio, Senior Advisory Architect at ServiceNow, breaks down the pros and cons between an “integration” with ServiceNow and an application that is natively built on ServiceNow.
Recognized by Gartner® as a Visionary in the 2023 Magic QuadrantTM!
We’re honored that Gartner has positioned brightfin as a Visionary in the 2023 Magic Quadrant for Managed Mobility Services, Global.
Get your complimentary copy of the report to learn more.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Managed Mobility Services, Global, 31 July 2023, Katja Ruud, et. Al.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from brightfin.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.