What is Telecom Expense Management?

Communication plays a huge role in the success of a company. In today’s highly connected network-driven world, communication systems continue to grow and become more complex as new technology and functionality become available. Without intensive oversight, it’s all too easy to lose control of telecom expenses and end up paying too much. A telecom expense management service can help remedy this situation.

Telecom expense management is a professional service solution engineered to manage every aspect of telecom billing, including invoice management, expense management, and reimbursements. It also collects and manages the monumental amount of data these actions generate to give accurate visualizations and charting at a moment’s notice. Also, it tracks advancements in technology that impact telecom, such as the availability of fiber, VoIP, and SONET, to ensure each company remains competitive.

The most important aspect of telecom expense management is its ability to proactively reduce expenses. This is accomplished by providing companies better control of their fixed-line phones, voice, and data services. With better visualization of data and better tracking of providers, it’s that much easier to pinpoint strategies to reduce costs. It’s also easier to introduce new efficiencies, as all the elements of the management system are programmed to work together automatically. This makes validation and optimization, including ensuring providers are charging at their contracted rates, a streamlined and organized process.

Another compelling reason to use a telecom expense management service is that it removes the hassle and stress of fighting with existing systems that aren’t meant to work together. When this pressure is gone, more focus can be placed on the data itself. This puts powerful tools into the hands of C-level management to aid them in strategic technology decision-making.

Large Companies Need a Telecom Expense Management Service

As industries grow and expand, so do their communication needs. Managing telecom expenses used to be much simpler back when companies relied on a handful of wired-line products. One person could realistically review charges and contracts with their providers using a spreadsheet. With the advent of employees needing not only phone service but reliable internet connectivity in the workplace as well, a company might now be managing hundreds, if not thousands of lines. Without the right tools, it doesn’t matter how many people work to track and analyze the sheer mountain of data this number of devices would generate. They are fighting a losing battle.

A telecom expense management service has the right tools to ensure that data is handled appropriately. Incoming data is efficiently databased so that it can be analyzed and compared against established metrics. Manual processes that used to take hundreds of man-hours, such as auditing, can be automated to be performed in seconds.

Acquisitions are the other big reason that a company should adopt a telecom expense management service. Companies merge, change, and grow regularly. With each fusion of distinct companies, IT must reconcile the different software platforms and processes into one cohesive solution. This process can take months, if not longer. All of this wasted time amounts to untold financial loss as both companies struggle to adopt a new process for handling telecom data and expenses.

With a professional telecom expense management service in place, this transition is a matter of integrating the acquired company’s current telecom management platform into this service. The process is straightforward, efficient, and is weeks, if not months, faster than a traditional expense tracking platform merge.

Services to Look for in a Telecom Expense Management System

When considering which telecom expense management service to use, it’s important to check if they can handle all of a company’s fixed-line needs. While there are dozens of telecom expense management companies dotting the web, not all are created equal. Here are standard services that should be part of any solid platform:

  • Contract management
  • Fixed Invoice management, processing, and auditing
  • Dispute management
  • Cost allocations & chargebacks
  • Expense optimization
  • Inventory management and change control
  • Expense accruals
  • Call accounting

For optimal results, these services must all be incorporated into a cohesive program like ServiceNow. This allows communication between the different functions and makes automation possible. This automation, in turn, allows events to trigger a sequence of tasks, including the return of company property and the appropriate handling of lines that are no longer in use.

With today’s communication-driven workforce, it is crucial to remain dynamic and flexible enough to stay in front of change. This is where the brightfin partnership with ServiceNow makes a critical difference. brightfin has been praised by Gartner, the world’s leading research and advisory company, for having gone “one step further” in their efforts to preintegrate leading systems. Their expertise and experience bring all the elements of telecom expense management together into a powerful unified package that enables companies to move forward with confidence and minimize costly errors.

Interested in learning more about brightfin’s Telecom Expense Management solution? Contact us today.