What is TEM?

Telecom Expense Management, or TEM, is a set of tools for the effective management of telecommunications assets, expenses, and services. It oversees data, mobile, voice, and other telecom-related expenses. It enables companies to manage expenditures and optimize their overall IT budget. In many cases, telecom spending is one of the largest expenses for organizations. But, telecom infrastructure is absolutely critical to any business’s internal communications as well as communicating with customers. New tools are required to manage the fast-changing requirements of new technology infrastructures

Communication expense management includes the following:

  • Developing a telecom infrastructure inventory
  • Managing telecom invoices
  • Monitoring for overcharges and contract violations
  • Negotiating with telecom vendors

TEM expert guidance

The main reason why companies utilize the tool is to help control expenses and manage the telecom portion of their IT budget. In the past 10 years, corporate telecommunications spending has risen from being stratified as number 10 to number five in the hierarchy of budgeted items, and telecommunications spending is expected to grow even more in the coming years. TEM cannot stem the tide; however, it can help manage the costs, which can lead to controllable growth within the budget.

Outsourcing TEM

There is a good reason for the rising trend in outsourcing telecommunications management. Instead of your current team, or hiring a team to build an in-house telecommunications platform, companies can save money by outsourcing these tasks. With TEM, outsourced telecommunications also lead to streamlined use and operations. The savings from Telecom Expense Management come in the form of lower fees and charges, limited unauthorized usage, and fewer billing errors. TEM can also help your company obtain credits and refunds from any overcharges.

In-house programs usually have manual procedures that include data entry and spreadsheets for fixed invoice management. These tasks take up a lot of time and resources, and anytime there is manual data entry, there is the possibility of human error. Human error is one of the main causes for disputes over poor inventory management, overcharges, invoicing, and fund recovery. A TEM system is automated and accurate. It boosts productivity, which allows the company to focus on its core business and drastically minimize demands on internal business resources.

Streamlined, accurate operations lead to more time for management to look at the bigger picture. TEM handles the details and day-to-day operations, and it provides reports and insights to management. The company can then use these operational insights for its strategic financial planning. With the expected growth in communications expenses, planning for these expenses is essential to future budget considerations. By successfully preparing, companies do not need to play catchup with costs, as they can allocate a budget for their future communications costs well before the time comes to implement it.

Check out how brightfin helped SIEMENS drive cost savings and business intelligence!

Download full resource: Siemens Case Study: Enabling Enterprise-Wide Service Integration and Management

Benefits of telecom expense management

TEM helps businesses with cost management of data, mobile, and other telecom management services by offering a comprehensive and accurate inventory of the entire network. This includes analyzing resource assessment and requirements, allocating costs to certain departments, and double-checking the accuracy of invoices. All of this assistance can lead up to a 25 percent reduction in overall telecom expenditures in the first year of Telecom Expense Management use.

If you’re currently running your telecom expense management program internally with manual methods like spreadsheets, you are likely investing too much time and resources to process and analyze invoices, dispute charges, recover funds, manage the inventory, and order new services and devices. A primary benefit of telecom expense management is that it allows you to enhance productivity, reduce demands on your internal resources, and have more time to focus on innovation and driving revenue.

Furthermore, TEM offers leverage in dispute resolution and usage management. It prepares proper business reports to aid companies in budgeting telecom usage in order to increase productivity and profits. A quality TEM system often pays for itself in a matter of months from its implementation.