Table of Contents
Overview and Highlights
A large healthcare organization was struggling to manage fixed telecom services across a complex network. Disconnecting legacy circuits was slow and unclear, tracking was handled in spreadsheets, and valuable contract terms were going unused. With limited visibility and no centralized process, telecom operations had become inefficient and difficult to audit. Brightfin stepped in to bring structure, automation, and clarity to the process—directly inside ServiceNow.
In this case study, you’ll see how this organization:
• Standardized disconnect workflows
• Eliminated spreadsheet-based tracking
• Optimized contracts to improve bandwidth and reduce costs
Built natively on ServiceNow, Brightfin provided structure, visibility, and real-time updates that changed the way this healthcare team manages fixed telecom.