brightfin’s unified platform and automated workflows mean your IT team can get back to doing business-critical tasks.
ConfigureYour devices will be delivered to your employees with the software and apps they need.
BuildOur lifecycle management experts build your devices from physical accessory requests to rolling your devices through auto enrollment setup.
SecureOur deployment services ensure that devices are configured with industry standards and your security policies.
Reduce costsReduce hard and soft costs associated with delivering a device to a user.
Automate and centralize your mobile fulfillment
brigthfin’s self-service and role-based access enables your organization to centralize all mobile fulfillment in a single location regardless of carrier, geography, or business unit. Easily process requests for new devices, changes in plans or features, and disconnect services through deep integrations with your HRIS feed, carrier systems, and distributors. Your organization’s inventory is maintained in real-time based on the changes that are put in place by your organization and executed by our team.
We’re working alongside you
When carrier automations are unavailable, brightfin does all the back-end work of ordering devices & accessories, updating plans & features, and more. You can easily assign company administrators to approve requests based on your business rules. brightfin’s automated reminders and actionable business logic provides timely processing and communication regarding requests.
We configure our fulfillment processes based on your approved device provisioning, plan, and feature options. Catalogs are configured and presented based on user roles, ensuring the right kitting process including device, plan, features, and accessories. This ensures that end-users will not be presented with options that don’t align with their role.
We make it simple to manage your device fulfillment on the ITSM that’s already at the heart of your business. Employees gain a standardized, consumer-grade user service experience on ServiceNow or whichever ITSM your organization uses.
Avoid waiting for unresponsive carrier portals and multiple back-and-forth emails regarding order requests. Free up your team to work on more important tasks than ordering replacement devices or changing features.
We can make our fulfillment and device provisioning service as transparent to your end-users as you’d like. You can whitelabel our ordering portal and customize automated emails to match your company’s brand, if you’d like.
We’re watching the clock to make sure every end-user’s ordering experience is exceptional. Our fulfillment team works with you to develop SLAs appropriate for your business.
brightfin’s fulfillment process is designed to track orders through completion. Any order fallout is handled quickly and efficiently.