MobileIron was founded in 2007 in Mountain View, California.  Later that year, a popular device called the iPhone was released, followed by the first Google Andriod device a year later. With the resulting emergence of smartphones and a rise in mobile devices in the workplace, MobileIron launched its UEM platform in 2009.

After facing some difficult times in 2014, MobileIron has been on the rise ever since. In 2018, MobileIron received the  2018 Gartner Peer Insights Customers’ Choice for Unified Endpoint Management ToolsAccording to MobileIron, this distinction means a lot because it comes straight from their customers. MobileIron was also recognized as a leader in Gartner’s Magic Quadrant for EMM.

MobileIron Integration with ServiceNow

As ServiceNow has become the clear market leader in ITSM with more than 40 percent of the market, enterprises are looking to centralize all IT assets and management processes on the Now platform. This includes mobile inventories and real-time management of devices and company data. Whereas ServiceNow does offer direct API integrations with many providers, there is no out-of-the-box integration with MobileIron.

Benefits of Integrating MobileIron with ServiceNow

User Management

ServiceNow does a great job with user management. In addition to having a new, native HR product, ServiceNow also integrates with the most popular HR management tools like Active Directory and Workday. This helps seamlessly track and manage employee transitions. For the asset team, this means configuring new devices or retiring old devices. With integration to ServiceNow, asset managers can be folded into existing workflows for on/offboarding saving vast amounts of time and resources.

Inventory Management

One of the biggest benefits of MobileIron is its ability to track mobile inventories in real-time. They pull detailed information from each device and connect those devices to users. By pulling detailed mobile inventories into the ServiceNow CMDB, you can accurately manage ALL IT assets from within a single system.

Incident Management

Integrating MobileIron with ServiceNow has huge implications for incident management. This means that when users submit an asset-related incident, service managers can address said incident within the same system it is submitted. For example, if a user loses their device, a service manager can immediately lock or wipe that device without leaving ServiceNow.

Remote EMM Actions

One of the biggest benefits of integrating MobileIron with ServiceNow is the ability to trigger remote actions within the ServiceNow. These can be performed by both admins and end users, significantly reducing time spent bouncing between portals. Some of these actions include: device wipe, change passcode, locate device, find device etc.

End-User Self Service

ServiceNow provides users with a holistic self-service portal for all of their IT needs. By integrating MobileIron with ServiceNow, end users can view information about their assigned devices, use self-service MobileIron actions and enroll devices within the same portal they manage the rest of their IT assets. This integration saves time and greatly enhances the user experience.

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