Overview of Enterprise Mobility Management

At one time, your IT department enjoyed complete control over your mobile devices. It facilitated security and compliance but hindered employee experiences. This has dramatically changed since employees have started using their own devices for work purposes, In addition, more and more companies are allowing employees to use work phones for personal business. The need to secure company information on personal and corporate devices while finding a more efficient way to manage devices has driven the need for device management. Over the years, device management has gone by many names and faces, from Mobile Device Management to Enterprise Mobility Management to Unified Endpoint Management.

EMM Market Players

There are a number of EMM solution providers to choose from. In recent years, the EMM market has largely been dominated by VMWare Workspace ONE and MobileIron. Microsoft Intune has emerged as a strong competitor by offering its services for free with the Office 365 subscription. Other competitors in the space include MaaS360, XenMobile, and SOTI.

EMM as Part of Your Enterprise IT Strategy

As mobile devices become more prevalent in enterprises, securing and more efficiently managing your fleet has become more important than ever. As enterprises have moved to ServiceNow to manage their IT estate, EMM is one of the areas that would benefit most from a deep integration with IT Service Management. By integrating EMM with ServiceNow, enterprises can more efficiently and accurately manage mobile devices and services.

Brightfin’s EMM Integration with ServiceNow

Brightfin offers the only application that provides a seamless, real-time API integration between ServiceNow and all major EMM providers. brightfin’s leverages ServiceNow asset management built right where the rest of your HR data already lives. Application features include:

  • Assignment of devices to users and organizations
  • Deployment of EMM solutions such as AirWatch or MobileIron etc.
  • Supportability of mobile devices directly from ServiceNow
  • A single system of record for devices
  • Remote deployment of mobile applications via EMM solution
  • Remote device configuration via EMM profiles
  • BYOD enrollment via EMM solution
  • Real-time device monitoring (compliance, roaming status, etc.)
  • Live device inventory
  • Timeline of device history
  • Device retirement
  • Customizable workflows for broken, lost, or stolen devices, etc.

Benefits of Integrating EMM with ServiceNow

User Management

ServiceNow does a great job with user management. In addition to having a new, native HR product, ServiceNow also integrates with the most popular HR management tools like Active Directory and Workday. This helps seamlessly track and manage employee transitions. For the asset team, this means configuring new devices or retiring old devices. With integration to ServiceNow, asset managers can be folded into existing workflows for on/offboarding saving vast amounts of time and resources.

Inventory Management

One of the biggest benefits of an EMM solution is its ability to track mobile inventories in real-time. They pull detailed information from each device and connect those devices to users. By pulling detailed mobile inventories into the ServiceNow CMDB, you can accurately manage ALL IT assets from within a single system.

Incident Management

Integrating EMM with ServiceNow has huge implications for incident management. This means that when users submit an asset-related incident, service managers can address said incident within the same system it is submitted. For example, if a user loses their device, a service manager can immediately lock or wipe that device without leaving ServiceNow.

Remote EMM Actions

One of the biggest benefits of integrating EMM with ServiceNow is the ability to trigger remote EMM actions within the ServiceNow asset management platform. These can be performed by both admins and end-users, significantly reducing time spent bouncing between portals. Some of these EMM actions include: device wipe, change passcode, locate device, find device, etc.

End-User Self Service

ServiceNow provides users with a holistic self-service portal for all of their IT needs. By integrating your EMM solution with ServiceNow, end users can view information about their assigned devices, use self-service EMM actions, and enroll devices within the same portal they manage the rest of their IT assets. This integration saves time and greatly enhances the user experience.

Are you looking for support for your EMM/UEM solutions? Let’s talk!