Case Study Summary
Telecom at a large, multinational organization presents many deep-rooted problems due to complexity. In this global manufacturer’s case, the largest issues came from managing mobile and fixed telecom providers in more than 33 countries with diverse languages, currencies and cultures. Tracking and managing changes across such a large organization became unmanageable with its existing solutions. As a result, telecom expenses were skyrocketing and service quality was lacking.
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