brightfin, previously MobiChord, is excited to announce its inclusion in Gartner’s 2020 Market Guide for Telecom Expense Management Services.

Report Overview

Gartner, the world’s leading research and advisory company, releases an annual market guide for TEM Services to help enterprise business leaders make decisions in evaluating TEM Vendors to fit their organization’s needs. It also serves as insight to fully understand the challenges, trends, and opportunities of the TEM market.

“We’re humbled to be recognized in the guide and are grateful to our amazing customers and employees that made it possible.”, said Herbert Uhl, CEO and Co-Founder at MobiChord. “We believe this accomplishment is further evidence our unique approach to TEM is disrupting industry incumbents and providing tremendous value to our customers.

Report Highlights

Key Findings

COVID-19 has impacted organizations in many ways.  As they try to recover, Gartner highlighted that enterprises are looking to significantly reduce costs through a variety of both hard and soft cost savings methods.


  • Enterprises now expect preintegrated capabilities with the leading IT Service Management (ITSM) systems.  This capability continues to enable the use of seamless workflows and holistic management of TEM services.
  • TEM providers have invested in resources to further their platforms’ automation capabilities, as manual processes are too slow and can’t be scaled.  Gartner noted many enhancements regarding automated invoices, workflows, and vendor integration.
  • More than ever before, the dominant model for managing TEM is now a fully managed and outsourced TEM service delivered with cloud-based TEM applications. Many organizations that managed TEM internally are finding it near impossible to manage and control costs in such a constantly changing, complex environment.

To learn more about brightfin’s Technology Expense Management solutions, contact us today!

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.