May 6-8, 2025

Brightfin Celebrated 10 Years of App Excellence at ServiceNow Knowledge 2025

This year at Knowledge, everyone’s talking about agentic AI. But there’s a missing component: AI is only as good as the data it runs on. If your asset data is messy, outdated, or scattered across disconnected systems, no amount of AI is going to fix that.

Enter Brightfin Sync. Our new application seamlessly syncs UEM asset data, such as mobile and laptops, into ServiceNow’s native tables, enabling ServiceNow’s agentic workflows to make smarter decisions, spot better trends, and drive real business outcomes across the entire ServiceNow suite.

Whether you’re focused on ITAM, HAM, CMDB, or looking to operationalize AI, it all starts with clean, reliable data.

Brightfin Sync + ServiceNow: Clean Data. Smarter AI.

AI is only as powerful as the data it’s built on. Brightfin Sync ensures your asset data lives natively in ServiceNow — accurate, complete, and always up to date — so your AI tools can make smarter, faster decisions across the entire platform.

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Reporting That Drives Real Action

Data visibility isn’t just nice to have — it’s critical.

  • Security compliance:
    Instantly generate audit-ready reports that validate asset ownership, lifecycle status, and configuration accuracy — ensuring you’re always in step with internal policies and regulatory requirements.
  • Data health monitoring:
    Automatically alert the right stakeholders when synchronized data deviates from your defined standards — whether it’s missing fields, outdated records, or unapproved assets — and trigger workflows to course-correct before they snowball.
  • AI-ready infrastructure:
    Give your AI tools a clean foundation to build on. Brightfin Sync enables automated remediation that enforces data standards across the board, so your AI can make decisions based on truth — not guesswork.
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How Siemens Brought Order & Accuracy to 160k+ Mobile Devices in ServiceNow

A global workforce of 300,000 employees meant mountains of carrier data, region-specific portals, and manual processes. Siemens chose Brightfin’s two newest ServiceNow-native apps to regain control:

  • Brightfin Sync — automatically writes clean, duplicate-free asset records into native CMDB tables, giving IT a single source of truth and the foundation for AI-driven automation. ​

  • Brightfin Order — unifies device procurement in one self-service catalog, streamlining approvals and fulfillment for 285,000+ requesters worldwide. ​

Business impact

  • Up-to-date inventory across 160k+ devices, powering reliable reporting and AI initiatives

  • Faster, policy-compliant device fulfillment with fewer IT touchpoints

  • Lower operational cost and stronger vendor accountability through complete lifecycle visibility

Download the Case Study