A TEM + ITFM partner that doesn’t suck
We understand the pain of working with lackluster TEM or ITFM partners. And let’s face it, the traditional TEM model sucks. Systems are cobbled together, people don’t do what they say they will, SLAs are rarely met, and you can’t get answers when you need them. Not with brightfin.
- One singular platform for mobile, fixed, and cloud expenses
- Expert advice the moment you need it
- SLAs achieved
- Natively integrated with ServiceNow
No more painful TEM migrations
The average IT team changes TEM providers every 2-3 years. That’s a painful process to go through. The brightfin platform has a 99% retention rate, which means you won’t have to go through another painful switch any time soon. Also, you can start using our platform without paying a dime until your existing TEM contract ends.
Free guide: Five IT spending trends all IT leaders need to know
- Up-to-date data on IT spending trends
- Actionable tips on how to optimize IT spend
- How to get full visibility across all IT expenses
- Expert guidance when you need it
- Tales of IT heroes
IT teams are our unsung heroes
We think it’s time to sing. We help the rest of your company recognize IT as the rockstars you are. With brightfin by your side, you’ll always:
- Be secure that your expense data is accurate and up-to-date
- Get help quickly from a team of experts
- Optimize IT costs and improve workflows
Siemens Case Study
“brightfin and ServiceNow gave us complete mobile transparency, allowing us to streamline internal tasks and shut down several legacy systems to substantially reduce operating costs.”IT Services Director
Expert guidance. Fast.
Consider us your IT expense management guide. We’re here to make expense management effortless while showing the rest of your company the true value that IT provides.
- Answers to your questions by our team of mobile, fixed, and cloud experts
- Easy expense allocation by department, initiative, location, and more.
- Simple self-service portals your team will love
- Reliable Services as an extension of your internal team
A self-service experience your team will LOVE
When a team member needs help with their mobile device, we help you deliver an experience they’ll rave about. Simple, easy-to-use self-service portals right inside of the ITSM they’re already accustom to using, which means no extra training is required. New orders, upgrades, plan changes, and more – all with configurable rules according to your policies.
How it works
- Download the free PDF guide.
- Choose your deployment model. If you want to natively integrate your expenses with ServiceNow data for easy allocations, great. If you’d prefer a standalone platform, that’s cool too.
- Long before your existing TEM contract ends, we’ll load all of your invoice data into our platform so you can get up-to-speed before your current contract expires.
- We’ll help you set up your self-service portal according to your team’s policies for ordering, changing plans, delivery, app configuration, and more.
- Start rocking and rolling like the IT hero you are.
Our pledge to you
- We know switching TEM providers is not fun. The good news is that 99% of brightfin customers stick with us year-over-year, so this will very likely be the last move you need to make.
- We’ll onboard you during your current TEM contract so you can use our platform without having to pay for two systems at once.
- We’ll go above and beyond to find wasted or misused spend to help you continue to save money year-over-year.
- Unlike other TEMs, we’ll be transparent with our bill pay rebates and pass the savings along to you.
- We’re here to provide expert advice and guidance any time you need it.