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ITSM Solutions

Design, implementation, configuration, and professional services

Take advantage of effortless delivery powered by industry experts to help pay bills, optimize rates, provide negotiation support, dispute assistance, and support delivery. Plus, implementation is frictionless and expedited as a result of brightfin being Built on Now. We go to great lengths to ensure that your implementation happens seamlessly and adheres to best practices and release cycles.



Harness the skills and expertise of seasoned professionals to support your organization in mobile, voice and network, and cloud management.

Migration services
Centralize enterprise technology information to easily understand asset, expense, and service management.
Customization services
Utilize industry-leading best practices to customize workflows, business rules, and notifications.
TEM services
Let the experts at brightfin help eliminate wasteful technology expenses by negotiating wireless contracts, getting rid of unused services, and matching plans with actual usage.
Implementation services
Onboard in a frictionless, expedited manner. brightfin takes great care to ensure that your implementation happens in a professional, efficient manner and we closely adhere to ServiceNow best practices and release cycles.
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Configure IT Service Management, UEM, and HR tools to develop and manage your IT infrastructure.

Contract management:
Set up provider contracts inside of your ITSM and import invoices with data from wireless carriers, voice and data, and cloud providers.

Reconcile expenses with users, devices, cost centers, and locations based on the data already in your ITSM instance.

Catalog & fulfillment workflow:
Configure catalogs and approval workflows to enable ordering and fulfillment of devices and MACDs from within your ITSM for users, managers, and admins.

UEM integration:
For mobile implementations, integrate EMM/UEM solutions with your ITSM via API. This includes real-time inventories and actions like wipe, change passcode, locate, etc.

Go-live support:
Kickoff the services and enjoy cost savings, increased productivity, and full visibility into your expenses, assets, and services.

Ready to talk more about brightfin’s delivery services to support mobile, telecom, and cloud management?