Why AI Projects Fail — and What IT Leaders Can Do About It
AI is full of promise—but most organizations aren’t ready. According to Gartner, only 4% of respondents said their data is ready for AI. Another recent Gartner survey indicates that, on average, over 50% of all AI projects never make it into production.
In their 2025 report, “A Journey Guide to Deliver AI Success Through AI-Ready Data,” Gartner outlines a few key takeaways:
- Where organizations are planning to invest over the next 2–3 years
- A four-step roadmap for building AI-ready infrastructure
The top priorities—like improving data quality, modernizing architecture, and enabling continuous integration—align closely with the barriers holding AI projects back today.
That’s where Brightfin Sync plays a crucial role.
Where IT Leaders Are Investing—and Why It Matters
The Gartner report makes one thing clear: organizations aren’t just talking about AI—they’re actively investing in the foundational work required to make it successful.
At the top of the list? AI-ready data initiatives, which reflect a growing recognition that GenAI can’t function without reliable, context-rich data. Just behind that, data quality and governance stand out as critical focus areas—signaling that leaders are prioritizing trust and control before scaling automation.
What’s notable is that many of these investments are interconnected:
- Integrating fragmented datasets
- Creating governance frameworks
- Enabling data-driven insights
These aren’t one-off projects—they’re ongoing practices. And that’s where Brightfin Sync provides lasting value. By continuously ingesting and deduplicating asset data inside ServiceNow, Brightfin Sync supports the very investments leaders are making to ensure their AI strategies have a solid foundation.
Brightfin Sync Powers the AI-Ready Data Foundation
Whether you’re just getting started or scaling existing AI efforts, Brightfin Sync helps you accelerate each phase of the journey map outlined in the report. Here’s how we can help you along the way.
- Get Grounded and Gain Foresight: You can’t trust AI without trusting your data. Brightfin Sync ingests and cleanses endpoint and mobility data across systems, giving ServiceNow a reliable asset baseline to work from.
- Define Value and Gain Buy-In: With complete and accurate asset records, you can model ROI, uncover vulnerabilities, and drive executive alignment with clear insights.
- Execute, Implement, and Scale: Brightfin Sync integrates and normalizes asset and application data, while providing software vulnerability scores—supporting governance, observability, and risk mitigation.
- Govern and Manage Change: Data quality is not a one-time project. Brightfin Sync keeps your ServiceNow CMDB continuously updated with scheduled syncs, ensuring your foundation remains audit-ready and AI-compatible.
See how your peers are preparing for AI
Gartner, A Journey Guide to Delivering AI Success Through ‘AI-Ready’ Data, By Ehtisham Zaidi, Roxane Edjlali, 18 October 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Just a few of the many companies that trust us with asset data management in ServiceNow
