Table of Contents
Overview
This release is built from hundreds of conversations with admins, approvers, and operators who asked for faster day-to-day work, clearer insight, and tighter alignment with ServiceNow best practices. In 25.10 we’ve focused on the fundamentals you told us matter most, reporting you can actually use, automation that’s easier to maintain, a cleaner ordering experience, and deeper carrier and fixed-telecom support. So teams spend less time chasing data and more time moving work forward.
Foundation
Advanced Reporting & Home Page Customization
We enhanced the Home page with a richer report library—Savings Summary, Cost by Providers, Cost by Countries, Late Payment Fees, Inventory History, Average Cost per Service (history), and more—each available in monthly or quarterly views. The Home page is now fully configurable: pick your reports, reposition and resize tiles, and switch chart views.
Why it matters
- Faster access to the metrics admins use most
- Personalization for different roles and workflows
- Flexible layouts to match team priorities
Localization: Polish, Spanish, Portuguese
We added first-class localization support for Polish, Spanish, and Portuguese. Machine translation is integrated to accelerate coverage and keep terminology consistent.
Why it matters
- Better accessibility for global teams
- A more consistent, high-quality user experience across regions
Activity Overview Dashboard
A new, interactive dashboard consolidates operational health on one page—Open Audit Tasks, Disputes, Requests, Missing Invoices, Past-Due/Rejected Invoices, and more. Create custom indicators from Audit and Data Quality Rules or via queries to Invoice, Accounts, Services, and Fulfillment tables. Each user can configure their own widgets.
Why it matters
- Real-time, centralized visibility into operations
- Faster issue detection and resolution
- Less manual effort with drill-downs to details and configurable KPIs
Workflow → Flow Designer Migration
We are migrating processes from ServiceNow Workflow to Flow Designer across Foundation and parts of Mobile, aligned with ServiceNow best practices. In 25.10 we migrated: foundation and invoice processing workflows, UEM sync and UEM actions, Suspend-to-Disconnect provider action, and the Return Device request flow. More to come next version.
Why it matters
- Future-proof automation on a low-code, maintainable framework
- Alignment with ServiceNow’s platform direction
Bill Pay: Expedited Payments
Bill Pay now supports an Expedite option for urgent or exception scenarios, built into the standard workflow.
Why it matters
- Reduce late fees and service risk with prioritized processing
- Improve vendor relationships with timely payments
Invoice Processing Improvements
- Faster imports: refactored engine delivers up to 30% faster invoice imports
- Variance filter (<10%) to automatically exclude minor variances from deep approval processes
Why it matters
- Accelerated processing and cleaner queues
- Less manual review on low-impact items
Email Notification Enhancements
- Invoice approval emails now include key details and support direct approval via email
- Rejected invoice notifications provide clear context and reasons
Why it matters
- Shorter time-to-action without logging in
- Greater transparency and faster resolution
Mobile
Schedule Roaming: Native Service Portal UX
The Schedule Roaming Provider Action was rebuilt with standard ServiceNow Service Portal components, replacing custom widgets for a cleaner, more consistent experience.
Why it matters
- Consistent UI that’s easier to support and extend
- Quicker troubleshooting with out-of-the-box components
Carrier API Enhancements
We continue to invest in leading carrier API integrations within ServiceNow.
- IMSA (T-Mobile EU): multi-BAN orders and user tracking-number delivery
- AT&T US & Verizon US: Retail & Installment pricing now orderable via API
- AT&T US: Improved area-code logic
- Verizon US: Enhanced shipping validation
- Telus CA: Localization fixes (city formatting, requester name accuracy)
- Foundation accounts: Configurable API parameters at the Account level for e-bonding across varied settings
Why it matters
- Keeps pace with evolving carrier requirements
- Faster fulfillment with fewer manual steps
UX Enhancements
- Configurable policy disclaimers shown during ordering to reduce policy violations
- Custom accessory requests can be enabled/disabled and tailored by admins
Why it matters
- Clear, compliant ordering with fewer misunderstandings
- Admin control over exceptions without sacrificing user flexibility
Fixed Telecom
Manage CI Relations for Wired Services
Define and manage relationships between fixed services (e.g., linking access and transport circuits). Create, update, delete, bulk load, and navigate relationships directly in the UI.
Why it matters
- Trace real service dependencies for quicker troubleshooting
- Improve inventory accuracy with explicit relationships
Fixed Procurement: Location Details
Location data now includes full address details (street, city, state, ZIP) everywhere it matters. For multi-location circuits, you can specify Location A and Location Z.
Why it matters
- Fewer errors during orders, billing, and audits
- Clear site matching and better operational accuracy
Fixed Procurement: Ordering Instructions
Configure carrier-specific instructions, down to BAN-level guidance, for quoting, fulfillment, and access methods (email, phone, portal).
Why it matters
- Standardized steps per carrier to reduce back-and-forth
- Faster, more consistent procurement across vendors
Optimization Process Enhancements
- Approval reminder cadence: configurable reminders for pending Savings Books to ensure all savings are processed.
- Change Log detail: more line-level context for easier proposal review and approval
Why it matters
- Fewer stalled approvals and tighter spend governance
- Clearer context to accelerate decision-making
You can check out the full release notes here. If you’d like help enabling any 25.10 features, reach out to your Brightfin team.
