A self-service experience your team will LOVE
When a team member needs help with their mobile device, we help you deliver an experience they’ll rave about. Simple, easy-to-use self-service portals right inside of the ITSM they’re already accustomed to using, which means no extra training is required. New orders, upgrades, plan changes, and more – all with configurable rules according to your policies.
With help from brightfin and ServiceNow, Siemens:
- Put employees and their experience at the center of service integration
- Created a one-stop-shop for all IT products and services currently used by over 285,000 employees to order and manage IT products and services and submit help desk tickets
- Fundamentally changed how they manage IT, ensuring that the 10 divisions in over 200 countries receive high service quality at the best price
- Changed collaborates with its providers by offering an eco-system with well-defined processes and standard interfaces, allowing to fully leverage cloud services
- Consolidated multiple systems onto one ServiceNow platform, increasing efficiency and transparency while accelerating time to market for new providers and services
- Achieved a timely ROI by shutting down legacy systems, increasing automation, driving self-service, increasing competition, and providing full transparency